quality of your work is a measure of the quality of yourself. We
all derive pride and self-esteem from
accomplishing tasks in an
excellent fashion. Successful completion of a worthy task means
that it was not only attempted, but it was completed to certain
standards of performance or better. Worthy means it was something
that needed doing whether it was typing of a document or diagnosis of an
illness. It was a task that somebody had to do and do correctly.
High levels of remuneration and job security are
dependent upon three keys; what you do, how well you do it and how difficult
it is to replace you. Accordingly, our highly competitive employment
market only pays superior rewards to recipients who render worthy superior
Your goal at work should therefore be to get good, get better and to be the
best possible, to such a point where you seemingly become indispensable to
the organisation. Here are ten concepts to help you improve your
levels of quality and excellence at work:
Good enough seldom
Organisations that are continually productive and profitable incessantly
excellence. Acknowledging that
are not prepared to accept an attitude of "that's good
enough," how does your organisation's quality standards rate as against
its competitors? How do your own personal levels of excellence and
quality rate against your current and potential competitors in the
employment market? If you don't know the answer/s to these
questions, then resolve to find them out immediately. The longer
you delay, the larger the gap may be growing between you and your
Quality is not just product related.
Quality is not just the product; it's a combination of the product and
"add-ons," i.e. packaging, availability, convenience of use and
value adding customer service, etc. The same applies to you in
the employment market. Possessing a tertiary qualification may only get
you 50% of the way towards being internally promoted or externally
employed. The other 50% will depend upon what your acquired
"add-ons" are, i.e. what makes you more valuable than your competitor in
the mind of potential employers/customers. Ask yourself "what
value adding skills have I acquired and applied to my work within the
past 2 years that demonstrate skill flexibility, continuing career
development and quality as an employee?"
Quality and excellence are not what you say they are.
Quality and excellence are what your customers say they are.
of your products and services define quality! When was the last time
you asked a customer for an honest opinion of the goods and services you
and your organisation provide? Organisations and individuals that
want to get ahead and succeed (your competitors), are prepared to meet
regularly with customers and appraise performance levels, continuously
seeking improvement. The same applies in the employment market.
Employers determine excellence and quality. Smart people in charge
of their careers recognise this fact and are therefore continuously
researching for needs, trends and opportunities within their existing
employment environment and in future areas of the employment market they
are attracted to. Thus they can then acquire new skills to meet
changing employment needs, to stay one step ahead of the competition.
Go the extra mile, do things faster, do things with greater sincere
friendliness, for your customers, employer, family and for yourself!
Every member of an organisation can
be creative. The key towards discovering and maximising your
creativity is to be a member of an organisation that offers a work
environment that encourages individual and team creativity. These
organisations understand that
are the very source of excellence and quality when
customer service, delivery, distribution, sales and marketing and
employee productivity, etc.
Be a team player.
The most valuable single factor that contributes towards high levels of
excellence and quality in a
team, stem from an individual team member's ability to work with
others, i.e. his or her levels of cooperation and
communication. These "social intelligence" skills include the
negotiate, compromise and make others feel important.
Know who you are.
(knowing you are competent and capable) automatically improves levels of
quality and excellence in your work. Understand that inner
happiness only comes about via Self esteem + Self respect + Personal
Pride. Get these ingredients right and with careful written
planning the rest will simply fall into place.
Concentrate and focus.
You cannot concentrate and focus on tasks unless you first know exactly
what is expected of you and how relevant tasks are to be
measured. Clarity of main tasks and responsibilities is
paramount if you are to achieve excellent results. You must know
why you are on the payroll. Only then can you focus on achieving
optimum levels of performance.
Know your Key Result Areas
Job responsibilities and corresponding KRAs can rapidly change over
time. It's therefore important to know exactly what are the current
KRA's upon which others will judge your levels of quality and
excellence. Do the KRAs of your current work match the original
job description or has something changed? What are your standards
of performance, your highest value tasks that enable you to make an
optimum contribution? Remember the
80/20 rule: 20% of what you do, accounts for 80% of the results you
Be a "Go-giver" in customer
It's no secret that every organisation of value in today's world
economy, is focused on
future belongs to those individuals and businesses that
service their customers in a superior fashion. To get ahead,
know who their customers are and what they expect. They must
deliver more. The same applies to you as a member of the
organisation. To get ahead in your current and future employment,
you must first know who you customers are (e.g., your team leader) and
what their expectations of you are. You must then deliver more
than those expectations.