NLP

Benefits

Presuppositions

 

Neuro-Linguistic Programming (NLP)

Conflict Resolution

 

Conflict Resolution

Yoga Approach

Win-Win Attitude

 

How To Resolve Conflicts NLP Approach to Conflict Resolution  

NLP Approach to Conflict Resolution

Get the commitment of all persons involved to come to a solution acceptable to everyone.


Agree on using the No-Lose approach to effective problem solving.

 

 

   

Only those people directly involved in the conflict should be included in the problem solving.

 

 

 

 

Don't start the process unless you and the others have set aside a sizeable block of time for it.


Don't start the process with one fixed, preconceived solution or a number of alternative solutions. The important thing that you and the others remain open to new solutions.

 

 

   

Example: Dealing with Angry Clients

You cannot change the past, but you can change the way it's remembered. Most agitated customers only want their problem resolved. If your response exceeds their expectations, you may have a customer for life.

 

 

 

 

Always remain calm and empathetic when dealing with an irate customer. And always ask the customer what s/he would like you to do.

Try to find a solution in cooperation with your prospect. Ask s/him, "What is it that we can do right now to improve the situation?" Such a question will help you to stop s/him focusing on the problem and start focusing on finding a solution... More

 

 

 

   

Keep growing!

 

 

 

Vadim Kotelnikov teachings

If you stop learning,
you stop creating history and become history.

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