Retaining Customers

Customers Will Usually Come Back If...

Things That Customers Want

By: Jane Smith, the Author of Customer Retention in a Week

Winning Customers (Ten3 Mini-course)

Customers will usually come back if:

  • Your keep your promises

  • You are willing to help

  • You inspire confidence

  • Your treat customers as individuals

  • You make it easy for customers to do business with you

  • All the physical aspects of your product or service give a favorable impression

Creating Customer Value: 10 Lessons from Konosuke Matsushita


Customer Success 360

Customer Care

Marketing Quotes

Creating Customer Value

10 Lessons from Konosuke Matsushita

Value Innovation

Add More Value for Your Customer

Customer Partnership

Competitive Strategies

3 Strategies of Market Leaders

Marketing Strategies

22 Laws of Marketing


Effective Selling

Customer Value Proposition

Make Your Competition Irrelevant

Retaining Customers

Customers for Life

Relationship Marketing and Selling

Customer Service

How To Deals With Rude and Unfair Customers

Customer Relationship Management (CRM)

Listening To Your Customer

Customer Satisfaction

Service-Profit Chain

Customer Intimacy


Free Micro-course

10 slides

Creative Marketing




Winning Customers (Ten3 Mini-course)


6 Smart & Fast Mini-courses

445 slides with executive summaries