Customer Success 360

 

Value Innovation: Yin-Yang Strategies

  • Distinguish between what you are selling and what your customer is buying.

  • Take a broad view of your customer's underlying problems that go beyond you and your products.

  • See what your customers do with what you give them, and either do it for them or help them with it.

  • Price in terms of value rather than cost.

Creating Customer Value: 10 Lessons from Matsushita

 

Konosuke Matsushita advices

Companyís vision must be driven by 
the aspirations of its customers. 
>>>

Konosuke Matsushita

Panasonic

Steve Jobs advices

Our job is to take responsibility for the complete user experience. And if itís not up to par, itís our fault. >>>

Steve Jobs

Apple

Jeff Bezos advice

It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Amazon

 

   

Make It Easy for Your Customer To Do Business With You    Business Process Thinking Check List: 13 Questions

Customers for Life    Customers Will Usually Come Back If...    4 Levels of Customer Satisfaction    Customer Intimacy

Value Innovation >> Innovation Is Love >> Customer-driven Innovation >> Customer Partnership >> Quotes