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Customer Success
Value Innovation
Add More Value for Your Customers
By: Michael Hammer
→ Customer Success 360
Think of yourself as a provider of → solutions , rather than of products or services.
→ Value Innovation: Yin-Yang Strategies
Distinguish between what you are selling and what your customer is buying.
Take a broad view of your customer's underlying problems that go beyond you and your products.
See what your customers do with what you give them, and either do it for them or help them with it.
Price in terms of → value
→ Creating Customer Value: 10 Lessons from Matsushita → 5 Competitive Strategy Questions
→ 5 Competitive Strategy Questions
Company’s vision must be driven by the aspirations of its customers. >>>
Konosuke Matsushita
Panasonic
Our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault. >>>
Steve Jobs
Apple
It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos
Amazon
Love for customers is the springhead of the cascade of innovations and the river of revenues. >>>
Vadim Kotelnikov
1000ventures
Make It Easy for Your Customer To Do Business With You ● Business Process Thinking Check List: 13 Questions
Customers for Life ● Customers Will Usually Come Back If... ● 4 Levels of Customer Satisfaction ● Customer Intimacy
Value Innovation >> Innovation Is Love >> Customer-driven Innovation >> Customer Partnership >> Quotes
