Customer Success 360


Value Innovation: Yin-Yang Strategies

  • Distinguish between what you are selling and what your customer is buying.

  • Take a broad view of your customer's underlying problems that go beyond you and your products.

  • See what your customers do with what you give them, and either do it for them or help them with it.

  • Price in terms of value rather than cost.

Creating Customer Value: 10 Lessons from Matsushita


Konosuke Matsushita advices

Companyís vision must be driven by 
the aspirations of its customers. 

Konosuke Matsushita


Steve Jobs advices

Our job is to take responsibility for the complete user experience. And if itís not up to par, itís our fault. >>>

Steve Jobs


Jeff Bezos advice

It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos




Make It Easy for Your Customer To Do Business With You    Business Process Thinking Check List: 13 Questions

Customers for Life    Customers Will Usually Come Back If...    4 Levels of Customer Satisfaction    Customer Intimacy

Value Innovation >> Innovation Is Love >> Customer-driven Innovation >> Customer Partnership >> Quotes