Yin-Yang of Effective Listening
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Value the speaker
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Listen to what is not said
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Try to hear the truth
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Limit the time you speak
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Avoid the tendency to think about what you will say after your
customer stop talking
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Listen to your customer\'s point of view
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Repeat your clients' comments to make sure they know you heard what
they said
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Don't take extensive notes while
listening
The Art of Selling: 3
Pillars
Wise Negotiation DOs and DON'Ts
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