Yin-Yang of Effective Listening

1. Value the speaker

2. Listen to what is not said

3. Try to hear the truth

4. Limit the time you speak

5. Avoid the tendency to think about what you will say after your customer stop talking

6. Listen to your customer\'s point of view

7. Repeat your clients' comments to make sure they know you heard what they said

8. Don't take extensive notes while listening