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Excerpts from the article
What Empathy Got To Do With It?
By: Bruna Martinuzzi
Bruna Martinuzzi is the Founder and
President of
Clarion
Enterprises Ltd.
Bruna is an expert on leadership, emotional intelligence,
Byers-Briggs and presentation skills training. Based in British
Columbia, she teaches, consults and coaches and she can be
contacted at
bmartinuzzi@increaseyoureq.com |
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did that to you.
Smile at
people.
Encourage people, particularly the quiet ones,
when they speak up in meetings. A simple thing like an
attentive nod can boost people's confidence.
Give
genuine recognition and praise. Pay attention to
what people are doing and catch them doing the right things.
When you give praise, spend a little effort to make your
genuine words memorable: "You are an asset to this team
because…."; "This was pure genius"; "I would have missed
this if you hadn't picked it up."
Take a
personal interest in people. Show people that you
care, and genuine curiosity about their lives.
Ask them questions about their hobbies, their
challenges, their families, their aspirations.
