Yin and Yang of Communication          Yin and Yang of Effective Listening

Five Listening Techniques

1. Pretending ignorance or 'Socratic': Socrates pretended ignorance in order to encourage others to express their views fully

2. Encouraging: Using various verbal and non-verbal means to encourage others to continue talking.

3. Noting and reflecting emotions: Identifying and sorting out the other person feelings.

4. Paraphrasing: Restating what the other person said in different words to allow him or her to confirm that you have understood what they intended.

5. Summarizing: Restating the conversation or a large part of it.