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Six Steps of the Problem-Solving Process
①
Identify and define the
problem
as an integral part of the whole system.
② Proceed
positively, identify causes,
generate
alternative solutions
③
Evaluate the alternative solutions;
play
simulation games with the most
promising
outside-the-box solutions.
④ Make a
clear
decision
⑤
Implement the decision, assign clear
responsibility for carrying out the
decision and set a deadline for
completion and review.
⑥ Follow
up, monitor the implementation, compare
actual results with expected ones and
adjust the course of action accordingly. |
