Process is a organized group of complementary activities that together
create intended value.
Each key word in this definition is important.
A process is a group
of activities, not just one. Value is created not by single activities,
but by the entire process in which all these tasks merge in a systematic
way for a clear purpose.
Activities are complementary
and organized. They present a stream of relevant, interconnected
activities that must be performed in sequence – the right things in the
right way – to produce the desired outcome.
All the activities in the process work
together toward a common goal. People performing different steps
of a process must all be aligned around a single purpose while
focusing on their individual tasks.
Process are not ends in themselves. They
have a purpose, they create and deliver intended value for