Business Processes



The Trotter Scorecard

Using Best Practice for Productivity Improvement and Business Process Management


Many GE business units employ a tool called the Trotter Matrix to check on their use of best practices.

The scorecard was developed by Lloyd Trotter, who ran the Electrical Distribution and Controls side at GE. He listed six desirable attributes for each of his plants and then scored each attribute.

Synergizing Business Processes (Ten3 Mini-course)


The Trotter Scorecard

0 points

Aware of best practice: no plans to adopt

1 point

Plans to adopt: no current activity

2 points

Current activity on best practice

3 points

Best practice implemented on some product lines

4 points

Best practice implemented on all product lines

5 points

Model site for best practice


3 Strategies of Market Leaders         Kaizen Mindset         8 Rules for Quality Management



Case Studies

Six Sigma Implementation at GE

GE Work-Out

Toyota Production System

Lean Production at Gold Seal Engineering Ltd. (India)

Lean Production at Three Small- and Medium-sized Firms (USA)

Business Processes


Enterprise-wide Business Process Management (EBPM)

8 Principles of EBPM

Process Thinking Check List: 13 Questions

Cross-functional Management (CFM)

IT Architect: 11 Traits of a True IT Leader

IT/Business Alignment: The 4 Phases

Efficiency Improvement

  Kaizen Culture: 8 Key Elements

10 Commandments of Improvement

STRIDES a Model for Solving Complex Problems

Kaizen Mindset

Productivity Improvement

Lean Production

7 Principles of Toyota Production System (TPS)

Quality Management

Total Quality Management (TQM)

Areas Targeted by TQM in Japan

Deming's 14 Point Plan for Total Quality Management (TQM)

Six Sigma


Synergizing Business Processes (Ten3 Mini-course)