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Enterprise-wide Business Process Management (EBPM)
EBPM – a deliberate and collaborative approach to systematically – and
systemically – managing all of a company's
business processes."
Benefits of EBPM
EBPM can assist you to develop greater clarity on strategic direction
and cascade it through your organization. A
process-managed enterprise supports,
empowers and
energizes employees, encourages their initiative, enables and allows its
people to perform
process
work.
Value chain leadership requires cultivation of a
shared vision in all participants. The shared vision provides common
direction and focus, motivates personal, team, and
organizational learning, and thus enables all participants in the value
chain to work toward common goals.
Areas Targeted by TQM in Japan
Case in Point
Dell Inc.
"Most companies segment by product. We decided
also
segment by customer," says
Michael Dell, the Founder of
Dell. "We believe that
segmenting by customer is the right way to operate because the majority of
the company's costs are aligned toward serving the customer.
Segmentation by
customer means that the responsibility for satisfying the customer is
ultimately shared throughout the company.
You might be responsible for
selling computer systems to banks or large companies in the United Kingdom,
but you'd also have someone on your team who knows all about servers and
storage products – and who looks at technical product requirements in a
customer context."
Jokes: Joaquim's
Fault
A man is digging a hole at the same time that his friend is covering up the
same hole. And thus they spend the day, one digs and the other one covers
up. Curious, a passerby who can no longer keep quiet watching the surrealist
scene, approaches the two men and asks, "Gentlemen, what exactly does this
mean?"
"Well, we're working," one of them answers.
"And are you positive there's nothing wrong with what you're doing?"
"Well, if there is something wrong here, it's Joaquim's fault. He didn't
show up today."
"And who's Joaquim?" asks the passerby.
"He is the guy who sows the seed."
Cross-functional Management
Cross-functional management (CFM)
manages business processes across the traditional boundaries of the
functional areas.
CFM relates to coordinating and
synergizing
the activities of different units for realizing the
superordinate cross-functional goals and policy deployment. It is concerned
with
building a better system for achieving such cross-functional goals as
innovation,
quality, cost, and delivery...
More
Business Process
Thinking Checklist: 13 Questions To Answer
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What
process
are you part of?...
More
Business Project Management System (BPMS)
The
BPMS is a new category of management software that opens a new era for
IT-powered business infrastructure. By acquiring BPMS, your company may gain
unprecedented control over the management of your
business processes
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