● Everything can and should be improved.
Japanese managers go as far as to
say to their subordinates, "Regard
whatever you do now as the 'worst'
way to do your job.")
Not a single day
should go by without some kind of
improvement being made somewhere in the company.
suggest an improvement.
beyond common sense.
Challenge assumptions. Even if something is working,
try to find the ways to make it work even better.
Ask searching questions.
Customer-driven strategy for improvement – any
management activity should eventually lead to increased
the ideal customer experience and strive to provide it.
first, not profit first – an enterprise can prosper only
if customers who purchase its products or services
that any corporation has problems and establish a
where everyone can freely admit these problems and suggest
Think of how to improve it instead of why it can't be
cross-functional collaborative and
Emphasis on process
a way of thinking oriented at improving processes,
and a management system that supports and acknowledges
people's process-oriented efforts for improvement.
scarcity. It's hard to see the need for
Kaizen when resources are plentiful.
When there is a
performance problem, don't replace them. Keep them and
help them improve instead.